This Privacy Policy describes how AmorSerere (“we”, “us”, or “our”) collects, uses, and protects your personal information when you use our wholesale website, submit inquiries, or conduct business with us. We are committed to transparency and complying with applicable privacy laws including GDPR, CCPA, and PIPL.
1. Information We Collect
We may collect the following types of information:
- Identity and contact data: name, company name, title, email address, phone number, billing and shipping address.
- Commercial data: order history, quotes, product preferences, transaction details, tax ID (if applicable).
- Technical data: IP address, browser type, device information, cookies, and website usage statistics.
- Communication data: emails, chat messages, call recordings (with consent), and inquiry forms.
2. How We Collect Your Information
- Direct interactions: when you fill out forms, email us, request a quote, or place an order.
- Automated technologies: cookies, server logs, and analytics tools.
- Third parties: logistics partners, payment processors, and credit reference agencies (for trade credit).
3. How We Use Your Information
We use your information for the following purposes:
- To process and fulfill your wholesale orders, including production, quality control, and shipping.
- To communicate with you about quotes, orders, invoices, and account management.
- To provide customer support and handle returns, refunds, or disputes.
- To send you product updates, industry news, and promotional offers (you may opt out at any time).
- To improve our website, products, and services based on analytics.
- To comply with legal obligations, such as tax reporting and customs declarations.
4. Sharing Your Information
We do not sell your personal information. We may share your data with:
- Logistics partners: for shipping and delivery.
- Payment processors: to handle transactions securely.
- Customs authorities: for international shipments.
- Professional advisors: lawyers, accountants, auditors.
- Law enforcement: if required by law or to protect our legal rights.
5. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions.
6. Data Security
We implement technical and organizational measures to protect your data, including encryption, access controls, and regular security audits. However, no system is 100% secure.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law (e.g., tax records for 7 years).
8. Your Rights
Depending on your location, you may have the right to:
- Access your personal data.
- Rectify inaccurate or incomplete data.
- Request deletion of your data (subject to legal exceptions).
- Restrict or object to certain processing.
- Data portability.
- Withdraw consent at any time.
To exercise these rights, contact us at corp@amorserere.com. We will respond within 30 days.
9. Cookies and Tracking Technologies
We use cookies to enhance your browsing experience, analyze site traffic, and personalize content. You can manage cookie preferences through your browser settings. Essential cookies cannot be disabled.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies separately.
11. Children’s Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect data from minors.
12. Changes to This Privacy Policy
We may update this policy from time to time. The latest version will be posted on this page with the effective date. Continued use of our website constitutes acceptance of any changes.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact our Data Protection Officer at:
📧 corp@amorserere.com
📞 Phone: +86 156 6708 6624
📧 Wholesale inquiries: wholesale@amorserere.com
Effective date: April 16, 2025
